Cancellation Policy

At Skill Supporters, we want you to benefit from all scheduled therapy appointments with us so we can help you achieve your goals.

Our Cancellation Policy aims to minimise cancelled or missed appointments and provide you with information about how to cancel or reschedule services if you need too.

Our Cancellation fees are in alignment with the current NDIS Price Guide.

We will make reasonable efforts to make individual arrangements with you to minimise cancelled or missed appointments. We appreciate your understanding that late cancellations/non-attendance occupies time that could be used to help someone else.

The cost of the scheduled service is required to be paid in the following circumstances:

• If you do not attend a scheduled appointment without providing notice

• If you have advised us of cancellation at short-notice (less than 2 business days’ notice)

Please note, if you repeatedly cancel or do not attend scheduled appointments, this may result in a loss of your regular appointment times or termination of services. We will provide 7 days’ notice of termination of service in writing to enable you to select an alternative provider for service delivery.

Fees incurred need to be paid prior to your next scheduled session. If no further appointments have been booked, payment is required within 48hours of the scheduled appointment date and time.

If our therapist has to cancel or reschedule an appointment with you, we will provide you with as much notice as possible and you will not be charged a cancellation fee.

To cancel or reschedule an appointment with us, please call us on 0480 385 549 or email us at hello@skillsupporters.com.au